Delivery and Returns
Last updated: 26 September 2026
Ordering
The E Factor is available as an e-book (download) and as a printed paperback. You choose the format when you order. Payment is made securely through PayFast in South African Rand (ZAR). Prices include all charges except delivery.
E-book
- After payment, you will receive an email with a link to download your e-book.
- If you do not receive the email within 30 minutes, please check your spam folder, then contact us and we will resend it.
- Because the e-book is a digital product that you can download immediately, it cannot be returned or refunded once downloaded. If you have trouble opening the file, please contact us and we will help.
Printed book: delivery within South Africa
- We post your order within 2 business days of payment. Orders paid on a weekend or public holiday are processed the next business day.
- You can choose delivery to a PUDO parcel locker or door-to-door delivery, depending on the options shown at checkout.
- Delivery usually takes about 2 business days after posting. This is an estimate, and delays by the courier are outside our control.
- Delivery cost is shown at checkout before you pay. You will receive a tracking number by email once your order has been posted.
- You can also collect your order in person in Glen Marais, Kempton Park, at no charge. Please wait for our email confirming your order is ready before you collect.
Printed book: delivery outside South Africa
- We ship internationally. For orders outside South Africa you place your order without paying. We then check that we can deliver to your country and email you the shipping price within 2 working days, with a link to pay. If we cannot deliver to your country, or you do not want to pay the price, the order is cancelled and you are not charged.
- Delivery times vary by country and are not guaranteed. Customers are responsible for any import duties, taxes or customs fees charged by their country.
Returns and refunds: printed books
- If you change your mind, you may cancel your order and return the book within 7 days of receiving it, as provided for in South African law for online purchases. You will be responsible for the cost of returning it, and the book must be unread, unmarked and in its original condition.
- Contact us first at hello@efactor.co.za to arrange the return. Once we receive the book, we will refund the price you paid within 30 days, to the same payment method you used.
- Books that arrive damaged or faulty, or that are not what you ordered, will be replaced or refunded at our cost. Please email us within 7 days of delivery with your order number and a photo of the damage.
Inscribed copies
When you choose the inscription option, Hennie personally writes in your copy. Because each inscribed book is personalised, inscribed copies cannot be returned or refunded unless they arrive damaged or faulty. Please check the wording you enter at checkout carefully before paying.
Cancelling an order
You can cancel a printed book order for a full refund at any time before it has been posted. Contact us as soon as possible.
Contact us